All posts by Rosalie Plofchan

Any Organization, Any Industry – The Vegas Casino Story

Every industry has it’s own unique issues within their collaboration story. And the story doesn’t end when your organization buys an enterprise collaboration platform like IBM Connections.

Why? Because, no doubt, you use many tools in your work day to organize and share data, keep track of clients and leads, manage issues or a git repository, etc. Think about it – all these tools to get things done and collaborate with data, processes, and people in your organization, and all of it in different systems that don’t talk with each other. Collaboration? Hmm – more like two steps forward, one step backward given all those silo’d systems!

Maybe you have a fragmented email culture as well – which creates churn, politics, and other linear work models and inefficiencies. Perhaps all your silo’d tools prevent cross-enterprise engagement and lead to miscommunications and confusions?

IBM Connections “Integrated” by AppFusions – a platform to bring all your systems together in unlimited contextual communities – is the solution to your problems.  It’s time to stop wasting time, bouncing all over the place! It’s time to work smarter and faster, drive attention to key content in context, and reduce data and process duplication efforts. It’s time to streamline your workflow. Finally, a collaboration solution that “just works” – 24/7 for you.

In the spirit of this month’s IBM InterConnect in Las Vegas (see you there!), let’s think about IBM Connections “Integrated” – in a real-life scenario … Meet Vincent, a Las Vegas native.

Photo: www.westgatedestinations.com
Photo: www.westgatedestinations.com

Hello, I am Vincent.

I run a large Vegas casino hotel with high rotating traffic, which results in a very high volume of documentation – from employee data to guest information to incident reporting to housekeeping management records… yeah, it’s A LOT.

For years, given the diversity of our workforce, data was tracked via our central Facilities office that doubled as HR. They use a number of systems to get their job done. Over time, however, Facilities began to balk at the enormous amount of documentation, the many incident and record tracking systems, and the different levels of expertise required for HR.

HR was spun-out as a separate department, but we decided to move all our data records into Dropbox, categorized by different types. We also deployed JIRA ServiceDesk for incident tracking, and records associated with incidents were attached to the logged incidents. This helped a great deal, but still, it’s a never ending chase.

The HR spin-out was a good thing, but it brought to light other issues, of lacking real-time community communications, relationship development, and ongoing collaboration. While the data tracking and records issues were solved partly, we ended up with more systems and no central place for the many types of communities the casino needed (internally and externally)…

Enter IBM Connections integrated with Dropbox and JIRA ServiceDesk. We are thrilled with the new system since now everyone is looking at other ways to improve our work processes via integrations into the IBM Connections system. The good thing is everyone is aligned, in one home – the silo’d system is gone.  

The journey is just beginning – we hope to also build communities within Connections for our external customers that are regulars. By connecting with those customers closer, we can grow our relationships and they will come back more often. We are also excited about the IBM Connections integration with Salesforce – it’s about time we had access to our CRM within our HR and Account Management communities!

Thanks for reading! Vincent’s Vegas casino story is one of hundreds … unsure how your industry or organization would benefit from IBM Connections “Integrated?” Contact us at info@appfusions.com, and we’ll help you connect the dots!

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Again, if you like what you find here, please join the conversation through our comment fields!

Rock on,

The AppFusions team

Post by Rosalie Plofchan, Marketing Manager of AppFusions

Bringing the team together at IBM Connect 2017 in San Francisco!

Last week, the AppFusions team met in the city by the bay for the annual IBM Connect 2017 conference at Moscone West in San Francisco. Our diverse team came together from the Rocky Mountains, East Coast, SF Bay area, and the UK to meet with IBMers, partners, and our wonderful customers to discuss our latest integrations into IBM Connections.

What a trip! It was a promising, memorable, and inspiring experience on so many levels. We were proud to be a Silver Sponsor of the event this year.

"There's always one unruly student in the back!" ... Some of the team at the EXPO
“There’s always one unruly student in the back!” … Some of the team at the EXPO (where’s Handly, Ross, Justin, Colin?)

Thank you, thank you IBM for your support and for an exciting opportunity forward; the game has only just begun! And thank you to everyone who stopped by our EXPO booth or came to listen to our team’s break-out sessions.  There was great energy from all who came to meet us at the booth – we love that our solutions really do address the work issues that frustrate our customers. Let’s work smarter together!

We laughed...
We laughed…
IMG_7838
AppFusions booth at the bustling EXPO – great to walk around to learn about new innovations by other IBM partners too!

Some highlights from the week include:

  • Learning more about the plans for IBM Connections Pink! Looks like the demand for integrations is key to the strategy :) Love that!Screen Shot 2017-02-28 at 12.13.15 PM

    Presenting IBM Connections "Pink" Extensibility Vision
    IBM’s Baan Slavens and Jason Gary speak on the future of IBM Connections on #PinkWednesday
  • Talking to our customers, gaining new leads and a many new requests for integrations into IBM Connections Cloud and On-prem. Demand for our Salesforce, Atlassian JIRA and Confluence, and SharePoint Online/Server integrations was especially HOT. Yay :)
  • Watching AppFusions Senior Architect David Simpson demo Watson IOT, Speech, Cognitive, Node-RED, and Alexa in IBM Connections – cool! The integrated future of connections is finally inevitable in so many ways.

    Go David! Go AppFusions! Go Cognitive Integrations!
    Go David! Go AppFusions! Go Integrations!
  • An absolutely brilliant evening out at the SF Exploratorium with the conference attendees for an evening of great food including sushi, rockin’ band and more laughs..
  • The amazing opening and closing keynote speakers!
    Sheena Iyengar gives a captivating speech at the Opening General Session on how cognitive technology can help us make choices
    Sheena Iyengar gives a captivating speech at the Opening General Session on how cognitive technology can help us make choices

    Closing General Ceremony speaker Eric Whitacre conducts "Deep Field" ... "Art tells us who we are. #Technology tells us who we want to be." -Eric Whitacre
    Closing General Ceremony speaker Eric Whitacre conducts “Deep Field” … “Art tells us who we are. #Technology tells us who we want to be.” -Eric Whitacre

Overall, the week has been deemed a success, with customers on our backs following up with us already, and it’s only Tuesday!

Again, thanks for a great opportunity to network with customers and partners and get the team together. We’re excited for what 2017 will bring and look forward to next month’s IBM InterConnect… see you in Vegas, baby!

Again, if you like what you find here, please join the conversation through our comment fields.

Gratefully,

The AppFusions team!